At ALYV Health, we are committed to protecting the privacy and security of our patients and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal and health information when you visit our website, schedule an appointment, or receive care at our clinic or through telehealth. By using our website or services, you agree to the terms of this Privacy Policy.

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Information We Collect

We may collect personal information such as your name, date of birth, address, phone number, email address, and insurance details. We also collect medical and health information provided during consultations, therapy sessions, or telehealth visits.
Technical information may be collected automatically, such as IP address, browser type, and browsing activity. If applicable, we also collect payment or billing information used to process transactions.

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How We Use Your Information

We use your information to provide care, process billing, communicate with you, maintain records, and improve our services. We may also use information to send educational or promotional materials with your consent and to comply with legal and regulatory requirements.

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Sharing of Information

We do not sell or rent your personal information. We only share your data when necessary to coordinate your care, process payments, or comply with the law. This may include other healthcare providers, insurance companies, business associates, or legal authorities. All business associates are bound by HIPAA-compliant agreements to protect your data.

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HIPAA Compliance

ALYV Health complies with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information is used and disclosed only for treatment, payment, and healthcare operations, as allowed by law. You have the right to access, correct, or request restrictions on the use of your health information by contacting our privacy officer.

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Telehealth Services

If you participate in telehealth visits, we use secure, HIPAA-compliant video platforms. Sessions are not recorded or stored without your explicit consent, and we take every possible measure to protect your confidentiality and privacy.

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Website Cookies and Analytics

Our website may use cookies or analytics tools to improve your experience and monitor website performance. These tools collect non-personal data about how visitors interact with our site. You can disable cookies in your browser settings if you prefer.

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Data Security

We use administrative, technical, and physical safeguards to protect your data from unauthorized access or misuse. While we take extensive precautions, no system is completely secure, and you share data at your own risk.

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Your Rights

You have the right to access and request copies of your health information, request corrections, place limits on certain disclosures, and file a complaint if you believe your privacy rights have been violated.

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To exercise these rights, contact:
Privacy Officer: Alexis Semmler, NP-C
Email: alexis.semmler@alyvhealth.org
Phone: (605) 595-4423

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Third-Party Links

Our website may contain links to other sites. We are not responsible for the content or privacy practices of those sites.

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Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a new effective date.

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Contact Us

If you have questions or concerns about this Privacy Policy, please contact:
ALYV Health
hello@alyvhealth.org